Improved efficiency for greater customer satisfaction
With Docusnap, we offer IT service providers, IT service providers and MSPs an unparalleled solution that simplifies workflows and takes your services to a new level.
Automated customer documentation
Automating customer documentation with Docusnap eliminates time-consuming manual processes that are often prone to errors. This increase in efficiency allows you to respond quickly to customer requests while increasing the accuracy and accessibility of documents.
Time-saving processes
By automating the creation of documentation, you save valuable time that can be invested in supporting your customers or further developing your services. Docusnap replaces manual processes with efficient automation, significantly reduces the time required and enables documentation to be provided quickly.
Error reduction
Automated processes reduce the likelihood of human error, ensuring the reliability and accuracy of customer documentation. Minimizing errors in documentation improves the quality assurance of your services.
![graphic IT inventory](https://cdn.prod.website-files.com/65f32d90a6b30954b38df6a3/66c4933213d955ff61e304f9_DS-Graphic_IT-Iventory_2_1000x1000px.webp)
![Graphic improved customer loyalty in Docusnap](https://cdn.prod.website-files.com/65f32d90a6b30954b38df6a3/66cd97fb239e735499c26b47_DS-Graphic_improved-customer-loyalty_1000x1000px.webp)
Improved customer loyalty
Improved customer loyalty is a direct result of using Docusnap. By providing accurate and timely documentation, customer trust is strengthened and a long-term partnership is promoted.
Increased transparency
A transparent presentation of the IT infrastructure strengthens the trust of your customers. Docusnap provides a detailed view of all IT components, giving customers insight into work performed and thus a higher degree of transparency.
Faster response times
Central access to comprehensive documentation speeds up problem solving. When IT problems occur, the immediate availability of documentation enables rapid identification and resolution, which increases your customers satisfaction.
Competitive advantage in the market
The use of Docusnap gives you a decisive competitive advantage in the market. By optimizing documentation processes and improving customer satisfaction, you will clearly stand out from the competition.
Differentiation from competitors
Excellent documentation quality sets you apart from the competition. With Docusnap, you can offer unique services that go far beyond the standard offering and position yourself as a leading provider in the IT service sector.
Sustainable business relations
Long-term development of customer relationships through continuous performance improvement. The constant optimization and updating of documentation makes it possible to respond effectively to the dynamic requirements of your customers and thus establish lasting partnerships.
![](https://cdn.prod.website-files.com/65f32d90a6b30954b38df6a3/66853e22248fb9aa84fb2b84_DS-Grafik_kundennetzwerke-inventarisieren_1000x1000px.webp)
![raphic simplified compliance](https://cdn.prod.website-files.com/65f32d90a6b30954b38df6a3/66cd83811aab286e70aa652f_DS-Graphic_simplified-compliance_1000x1000px.webp)
Optimal basis for IT and security audits
Docusnap provides IT service providers with an effective basis for carrying out compliance checks and security audits. The software supports you in meeting compliance requirements and facilitates this process by providing detailed and complete documentation and precise evidence. With this software, you can ensure that all the necessary information is always available and traceable in order to meet regulatory standards and manage audits stress-free.
Automated and comprehensive IT inventory
Detailed and regular IT documentation
Extensive and in-depth IT analysis
Scalable solution for IT service providers of any size
Docusnap offers IT service providers a flexible solution that can be adapted to any company size. This makes it possible to manage several customers in a single installation without them having insight into the data or evaluations of the others. The individual customers are treated as self-contained units in Docusnap and have separate inventories, documentation and analyses. This separation makes it possible to strictly isolate the data and information of the various customers from each other while ensuring efficient management.
In addition, you only have to license the content that is managed in Docusnap. All objects (e.g. servers, notebooks, etc.) that are inventoried or created in Docusnap are subject to licensing. A precise definition of the systems subject to licensing and a license calculator can be found here.
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Experience the benefits of Docusnap
Optimize your day-to-day IT services with our comprehensive software solution.
Over 5,000 satisfied customers worldwide
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FAQs
The maps can be exported in various formats such as PDF, Visio and PNG.
Yes, in addition to the automatic recording of the IT environment, manually entered data can also be added.
Updates are carried out automatically at regular intervals, which can be configured by the user to ensure that information is always up to date.
The reports can be exported in various formats such as PDF, Excel, Word and HTML.
Yes, the displays can be customized and extended to meet specific requirements and company guidelines.
Docusnap automatically generates over 200 reports, plans and evaluations. These include performance analyses, network utilization, security assessments and compliance reports.
Data security is guaranteed by encrypted connections, detailed access rights and regular security updates.
It is advisable to carry out the permission analysis regularly, for example monthly or quarterly, to ensure that permissions remain up to date.
The communication evaluations can be output graphically in the form of diagrams or textually in reports and tables.
Yes, the displays can be customized and extended to meet specific company requirements.
It improves the management and maintenance of the hardware, supports the planning of extensions and changes and facilitates fault diagnosis.
Yes, Docusnap automatically generates detailed reports on current license status, license usage and potential license violations.
Yes, in addition to automatic recording, data can also be added or updated manually in the CMDB to take special requirements into account.
Yes, Docusnap stores historical data and changes to IT assets, enabling detailed tracking and analysis.
IT service providers can create a separate client for each customer in Docusnap and thus very easily create individual customer documentation.
The inventory processes can be flexibly configured in terms of scope, depth and frequency in order to meet individual requirements.
Yes, all data is stored in Docusnap in a language- and country-format-neutral manner and is therefore output in the appropriate format when the language is selected.
Yes, Docusnap enables the automation of data import and export processes to simplify recurring tasks.
Yes, Docusnap automatically generates reports and documentation that meet the requirements of audits and certifications, making it much easier for IT managers to prepare.
Docusnap provides comprehensive security analysis and reports that help IT administrators identify vulnerabilities and take appropriate action to improve security.
Docusnap provides valuable data and insights that help IT security officers make informed decisions and continuously improve their security strategies.
Docusnap supports the IT infrastructure for e-learning by enabling reliable documentation and management of IT systems and networks, ensuring that distance learning runs smoothly.
Docusnap supports IT service providers in efficient license management by enabling accurate recording and management of all software licenses and thus preventing license violations.
Docusnap supports risk management by enabling reliable documentation and analysis of IT systems and networks, facilitating informed decision-making and risk minimization.
Docusnap supports the IT infrastructure required for patient management by enabling reliable documentation and management of IT systems and networks, ensuring smooth operations.
Docusnap supports the IT infrastructure required for production processes by enabling reliable documentation and management of IT systems and networks, ensuring greater efficiency and less downtime.
Docusnap supports the efficient management of IT resources, leading to improved efficiency and cost reduction in public institutions by enabling reliable documentation and analysis of IT systems.
Yes, Docusnap allows you to export network diagrams in various formats (e.g. PDF, Visio) so that they can be easily shared, presented or used for documentation purposes.
Docusnap identifies superfluous or incorrect permissions and thus helps to close potential security gaps by granting only necessary access rights.
Docusnap stores all license information centrally and securely, simplifying access to and management of license-related data and ensuring its integrity.
By providing detailed and up-to-date network information, Docusnap enables effective network management and facilitates the rapid diagnosis and resolution of problems.
Yes, Docusnap's detailed plans and documentation make it easier to conduct emergency drills and check the effectiveness of IT contingency plans.
Docusnap uses various protocols such as WMI, SSH and SNMP to retrieve and inventory data from the devices in the network.
The update frequency can be set individually; however, regular updates are recommended, e.g. monthly or quarterly.
Docusnap can automatically distribute reports via email or save them to a central network folder to facilitate access for authorized persons.
The frequency of implementation depends on the specific requirements, but a regular analysis, e.g. monthly or quarterly, is recommended.
Yes, Docusnap allows the creation of custom categories for better organization and management of IT assets.
Docusnap enables regular analysis and reporting, allowing vulnerabilities to be identified and the IT contingency plan to be continuously improved.
No, the use of standard protocols means that it is not necessary to install agents on the systems to be inventoried.
Docusnap automatically generates over 200 reports. These include system and network overviews, security and authorization reports, license evaluations and much more.
Yes, Docusnap stores historical data that can be used for trend analyses and long-term planning.
Yes, Docusnap can be configured to perform regular automatic IT inventories and update the database accordingly.
Yes, Docusnap allows you to create custom IT documentation tailored to your organization's specific needs.
By analyzing and reporting on current security statuses, Docusnap helps to ensure compliance with internal and external security guidelines.
Yes, Docusnap saves the data from the last four IT inventories as standard. The number can be set as required. However, please note that the database size can quickly become very large if several inventories are saved.
Yes, the documentation created can be exported in various formats such as PDF, Word and Excel.
Docusnap offers flexible analysis options that can be adapted to the specific needs and requirements of a company.
Yes, Docusnap offers extensive reporting functions that make it possible to create detailed reports based on the recorded inventory data.