ITIL-compliant CMDB at the touch of a button

ITIL stands for “IT Infrastructure Library” and is a well-known and widely used process framework for IT. As part of ITIL, the introduction of a CMDB (Configuration Management Database) or a Configuration Management System (CMS) is recommended. A CMDB is a central database that provides a detailed and up-to-date overview of all IT infrastructure components of a company or organization. This includes information about hardware, software, documentation and the relationships between them. The CMDB serves as the basis for IT service management and supports the planning, operation, further development and continuous improvement of IT services.

Docusnap automatically creates an ITIL-compliant CMDB for you by autonomously collecting relevant information on IT assets such as hardware, software, configurations and relationships. By regularly updating and visualizing this data, Docusnap enables improved planning of changes, more effective incident management and more precise identification of dependencies. The use of Docusnap therefore offers clear advantages in terms of ITIL compliance, efficiency and transparency.