Docusnap Customer Case Studies

Tropical Island Holding GmbH

Comprehensive documentation of the IT infrastructure and relief of the IT department, leaving time for other tasks.

Swisscom IT Service AG

The Infrastructure Services department primarily supports customers who still have their own infrastructure on site. The task is to comprehensively document the customers' networks in order to be able to advise the customers in the best possible way on the basis of the information gained from the documentation.

netgo GmbH

As an IT service provider, it is crucial for NETGO GmbH to know the IT environment of their customers in detail with the help of comprehensive documentation. Especially for new customers, a comprehensive inventory is made at the beginning in order to understand existing structures and to be able to offer suitable solutions.

IBC Solar AG

Ensuring comprehensive and always up-to-date IT documentation with a focus on having passwords and logins managed in a central location.

Klocke Pharma-Service GmbH

Always up-to-date, well-structured and comprehensive IT documentation. Before using Docusnap, the IT team only had access to partially outdated data and had to work with it, for example, during internal and external audits. Information had to be manually merged from various files and documents.

Assitek Srl

As an IT system house, it is essential for the company to support the customers as well as possible. Therefore, a documentation as detailed as possible of the customers’ whole IT is necessary. With the help of Docusnap, this is now carried out in an automated and repetitive manner.

Emmi Schweiz AG

Due to outsourcing to external companies, a complete overview of the entire IT network was missing. The IT team therefore needed comprehensive IT documentation in order to have an up-to-date overall picture of the entire IT network at all times.

Deutsche Telekom Technischer Service GmbH

The company was looking for a software solution that could analyze and document the customer's entire IT environment comprehensively and without much manual effort. Due to the customer clientele ranging from small business customers to large corporations, the software also had to be modular.

Heinemann GmbH

Ensuring comprehensive and always up-to-date IT documentation and relieving the system administrator so that time remains for other tasks.