FAQs

How is the licence size calculated?

Docusnap must always be licensed for your entire network - consisting of all Windows, Linux, HP-UX and macOS systems as well as thin clients. Switches, routers, printers and mobile devices are excluded! You can find our licence calculator here.

Which contract model best suits my needs?

For short-term projects, we recommend the subscription model. In the long term, the purchase model is cheaper, but the initial costs are higher. Purchase licenses must also be activated in the accounting system and cannot be claimed as 100% expense immediately.

What services does the service contract offer?

With an active service contract, you receive all updates to current versions and features. For an inventory software, a service contract is essential, as otherwise no patches and updates required for the continued functionality of Docusnap can be obtained in the event of changes by manufacturers to their products.

Can Docusnap be purchased without a service contract?

No, a service contract must always be purchased for at least 1 year when purchasing new. We recommend a 3-year contract, which is cheaper in terms of the total term.

Do I get updates with a subscription?

The rental version of Docusnap always includes the latest version of Docusnap including all patches.

I am an IT system house and would like to sell Docusnap to my customers, is there a partner program?

Yes, there is a special partner program, please contact our sales department info@docusnap.com. At this page we have listed use cases for IT service providers and system houses. Even if you are not looking for a partnership, you can still sell Docusnap to your customers as a reseller. We would also ask you to contact our sales department info@docusnap.com in this case.

In which currencies can I purchase Docusnap?

We prefer payment based on Euro, but also offer invoicing in US dollars. Please note that the currency cannot be changed after a contract has been concluded.

Are there license sizes above a network size of 5,000 systems?

Of course, there are also licenses with a license size of well over 5,000. In this case, we would ask you to contact our sales department.

Can the license size be increased or decreased later?

The license size can be increased at any time without a price disadvantage. You only pay the price difference between the old and new license. Reducing a license size works after the end of the period without restrictions in the subscription contract model. A purchase license can also be reduced at the end of the service contract term. The reduction only affects future service contract extensions.