You probably know Wikipedia. Or other “wikis” on all kinds of topics on the web. Or maybe you even have your own wiki for your company or are planning to establish such a digital reference work.
What is a wiki?
Let’s first read what WIKIPEDIA tells us about it:
“A wiki is a hypertext publication collaboratively edited and managed by its own audience directly using a web browser. A typical wiki contains multiple pages for the subjects or scope of the project and could be either open to the public or limited to use within an organization for maintaining its internal knowledge base.” (Source: https://en.wikipedia.org/wiki/Wiki)
Thus, a wiki serves us to quickly obtain information on specific topics or, conversely, to quickly and easily provide information.
The in-house wiki
If you want to provide information in the wiki format in your company, the data provision differs a little. This is because, first and foremost, information should be provided from secure sources that cannot be edited or generated by just anyone. And in addition, not all information should be available to all employees. Therefore, it can make sense to select separate wiki information for subareas or individual departments.
In the case of IT, it makes sense to make selected information on the hardware, software or network and topology maps used available to IT employees or other persons in a wiki. As is so often the case, however, one of the biggest obstacles is the effort required to establish a complete source of information that is as up-to-date as possible. Outdated data or incomplete information doesn’t help anyone who relies on a reliable source of information.
No problem with Docusnap
The advantage of a wiki is that apart from an HTML browser, you don’t need any tools, programs or extra licenses to access this information. The information we can provide with Docusnap is clearly presented as HTML pages.
With Docusnap, you can also have all available reports stored as HTML versions in a separate directory, granting access to selected employees or departments. Docusnap generates this data from the database; the wiki does not require its own database or any other tool to provide it.
Keeping Wiki up-to-date
After configuring what data and reports are generated and made available in this wiki, it is a minimal effort to keep this information up-to-date as well. Through the many automations that Docusnap offers, with just a few clicks of the mouse, these HTML wiki pages can be regularly updated by a definable job. This also makes outdated or poorly maintained information a thing of the past. The effort for maintenance also shrinks to a minimum.
We show how easily this works with Docusnap in our short video:
Try it yourself
Would you like to learn about or test Docusnap? Then check out our website. In our blog section there is a myriad of information about IT documentation and inventory. And with lots of easy-to-understand videos, our pros show you how to best meet your documentation needs with Docusnap.
