Customer documentation made easy - with Docusnap
Docusnap makes it easy to manage multiple companies. You can create your own inventories, documentation and analyses for any number of clients.
Multitenant functions
With Docusnap, it is possible to manage several clients, i.e. customers, in a single installation without them having mutual insight into their data or evaluations. A client is the highest instance in Docusnap. This means that clients are self-contained units in Docusnap and have separate inventories, documentation and analyses. This separation makes it possible to strictly isolate the data and information for different clients from each other while ensuring efficient management.
Turn customer documentation into your business model
Are you an IT service provider? Then simply offer to take over the documentation of your IT infrastructure for your customers. Many customers will be grateful and happy to pay you to take on this time-consuming and labor-intensive task for them. This not only creates added value for your customers and strengthens customer loyalty, but also generates additional sources of income for your company.
Docusnap supports you
In Docusnap it is possible to create several clients, whereby the data is strictly separated. In this way, you can easily give each customer access to their own data. For example, you can use the Docusnap Web Client to give your customers read access via the web browser. In addition, you can also store an individual design for each client so that each client receives the output documents in their own corporate design.
You can conveniently control the inventory of customer networks centrally. The Docusnap Discovery Service (DDS) and the Docusnap Enterprise Gateway (DEG) capture the data reliably and automatically and then transmit it in encrypted form to your Docusnap server.
Individual design for each of your clients
A familiar look creates trust. For this reason, all output documents in Docusnap can be adapted to the respective corporate design (CD). This includes plans, reports, diagrams and more. The changes can be made centrally with just a few mouse clicks. All documents then use the newly specified design. These settings can be managed individually for each client. In this way, it is possible to store separate, CD-compliant documentation, reports etc. for different clients and thus optimize the professional presentation.
Discover our client functions
Learn how Docusnap can help you create IT documentation for different clients.
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FAQs
The maps can be exported in various formats such as PDF, Visio and PNG.
Yes, in addition to the automatic recording of the IT environment, manually entered data can also be added.
Updates are carried out automatically at regular intervals, which can be configured by the user to ensure that information is always up to date.
The reports can be exported in various formats such as PDF, Excel, Word and HTML.
Yes, the displays can be customized and extended to meet specific requirements and company guidelines.
Docusnap automatically generates over 200 reports, plans and evaluations. These include performance analyses, network utilization, security assessments and compliance reports.
Data security is guaranteed by encrypted connections, detailed access rights and regular security updates.
It is advisable to carry out the permission analysis regularly, for example monthly or quarterly, to ensure that permissions remain up to date.
The communication evaluations can be output graphically in the form of diagrams or textually in reports and tables.
Yes, the displays can be customized and extended to meet specific company requirements.
It improves the management and maintenance of the hardware, supports the planning of extensions and changes and facilitates fault diagnosis.
Yes, Docusnap automatically generates detailed reports on current license status, license usage and potential license violations.
Yes, in addition to automatic recording, data can also be added or updated manually in the CMDB to take special requirements into account.
Yes, Docusnap stores historical data and changes to IT assets, enabling detailed tracking and analysis.
IT service providers can create a separate client for each customer in Docusnap and thus very easily create individual customer documentation.
The inventory processes can be flexibly configured in terms of scope, depth and frequency in order to meet individual requirements.
Yes, all data is stored in Docusnap in a language- and country-format-neutral manner and is therefore output in the appropriate format when the language is selected.
Yes, Docusnap enables the automation of data import and export processes to simplify recurring tasks.
Yes, Docusnap automatically generates reports and documentation that meet the requirements of audits and certifications, making it much easier for IT managers to prepare.
Docusnap provides comprehensive security analysis and reports that help IT administrators identify vulnerabilities and take appropriate action to improve security.
Docusnap provides valuable data and insights that help IT security officers make informed decisions and continuously improve their security strategies.
Docusnap supports the IT infrastructure for e-learning by enabling reliable documentation and management of IT systems and networks, ensuring that distance learning runs smoothly.
Docusnap supports IT service providers in efficient license management by enabling accurate recording and management of all software licenses and thus preventing license violations.
Docusnap supports risk management by enabling reliable documentation and analysis of IT systems and networks, facilitating informed decision-making and risk minimization.
Docusnap supports the IT infrastructure required for patient management by enabling reliable documentation and management of IT systems and networks, ensuring smooth operations.
Docusnap supports the IT infrastructure required for production processes by enabling reliable documentation and management of IT systems and networks, ensuring greater efficiency and less downtime.
Docusnap supports the efficient management of IT resources, leading to improved efficiency and cost reduction in public institutions by enabling reliable documentation and analysis of IT systems.
Yes, Docusnap allows you to export network diagrams in various formats (e.g. PDF, Visio) so that they can be easily shared, presented or used for documentation purposes.
Docusnap identifies superfluous or incorrect permissions and thus helps to close potential security gaps by granting only necessary access rights.
Docusnap stores all license information centrally and securely, simplifying access to and management of license-related data and ensuring its integrity.
By providing detailed and up-to-date network information, Docusnap enables effective network management and facilitates the rapid diagnosis and resolution of problems.
Yes, Docusnap's detailed plans and documentation make it easier to conduct emergency drills and check the effectiveness of IT contingency plans.
Docusnap uses various protocols such as WMI, SSH and SNMP to retrieve and inventory data from the devices in the network.
The update frequency can be set individually; however, regular updates are recommended, e.g. monthly or quarterly.
Docusnap can automatically distribute reports via email or save them to a central network folder to facilitate access for authorized persons.
The frequency of implementation depends on the specific requirements, but a regular analysis, e.g. monthly or quarterly, is recommended.
Yes, Docusnap allows the creation of custom categories for better organization and management of IT assets.
Docusnap enables regular analysis and reporting, allowing vulnerabilities to be identified and the IT contingency plan to be continuously improved.
No, the use of standard protocols means that it is not necessary to install agents on the systems to be inventoried.
Docusnap automatically generates over 200 reports. These include system and network overviews, security and authorization reports, license evaluations and much more.
Yes, Docusnap stores historical data that can be used for trend analyses and long-term planning.
Yes, Docusnap can be configured to perform regular automatic IT inventories and update the database accordingly.
Yes, Docusnap allows you to create custom IT documentation tailored to your organization's specific needs.
By analyzing and reporting on current security statuses, Docusnap helps to ensure compliance with internal and external security guidelines.
Yes, Docusnap saves the data from the last four IT inventories as standard. The number can be set as required. However, please note that the database size can quickly become very large if several inventories are saved.
Yes, the documentation created can be exported in various formats such as PDF, Word and Excel.
Docusnap offers flexible analysis options that can be adapted to the specific needs and requirements of a company.
Yes, Docusnap offers extensive reporting functions that make it possible to create detailed reports based on the recorded inventory data.