From gods in nerdy t-shirts...
Anyone working in IT support is familiar with this situation. You are on site with a customer or colleague who is dealing with a technical problem that is insoluble for him. As soon as the IT professional enters the room, the problems solve themselves as if by magic. From time to time, the IT voodoo is also supplemented with the laying of hands on the screen and the user is no longer amazed.
... and the dark side of an IT professional's power
But the exact opposite can also be the case. Namely, whenever seemingly unpredictable things happen as soon as the IT professional starts with his bewitching and inscrutable machinations.
All of a sudden, servers that have been doing their job for months, oh what I say, years without any problem, no longer start. Services on the servers confirm their hitherto unrestricted and problem-free service with error messages.
And the situation becomes even more precarious when errors occur for the first time only after days or even weeks, the origin of which is suspected in one of the previous maintenance sessions.
Insane complexity
Unlike promotional videos from manufacturers or the IT sales representative you trust, companies rarely work with a fundamentally new IT environment. There, older versions and hardware are combined with newer devices and operating systems and, according to the manufacturer, some of them should actually no longer be used productively due to the lack of support.
The connections created by maintaining IT components are therefore often not immediately apparent even to professionals. And if only small things are done, such as applying a patch, then you don't expect there to be difficulties here. If you bring an operating system that is too old up to date, old software may no longer function correctly. If I switch off an old server and then try to restart it, old hard drives can become a problem if they don't want to start up anymore.
The clean slate
In order to be able to better understand and control the correlations even after the fact, minor tasks should also be recorded in IT. But it is also better for IT professionals if their actions are well documented. This prevents misunderstandings about the actions carried out and their consequences. In an emergency, however, this also makes it easier to reconstruct errors and fix them more quickly.
Record traceable activities in Docusnap
Docusnap offers suitable functionality out of the box so that activities are documented during repairs, maintenance or replacement in the IT network. Using a Windows domain as an example, we will show you in our short video how easy it is to document and evaluate an activity. This makes it possible to see at any time when and which changes were made.
PS: Did you know that you can also test Docusnap for free? Just jump into the world of automated documentation and inventory and use the time you gain for other important things.